Five Star Training-Restaurant Training and Seminars for Restaurant Management and Staff
Five Star Training-Restaurant Training and Seminars for Restaurant Management and Staff
 

Restaurant Training Specialist
Pam Simos
 
Five Star Training-Restaurant Training and Seminars for Restaurant Management and Staff
33 Years of
Experience

 

-Business Degree
-Hospitality Grad.
-Keynote Speaker
-Published Author
-Former Trng. Dir. & Multi-Unit Dir.
-Store Opener

More Management Training Services
 

17 Live Seminars

Hotel Training

Hotel Training is Available

Client List
  & Success Stories
 Retreat to
St. Pete

Retreat to St. Pete
Come Train in Sunny Florida
 

Restaurant Training Programs Online-Owners & Managers

Restaurant Seminars
 

Online Restaurant Training & Webinars 

                                                                                                     

 

Three Online Training Presentation Formats
 

1. Online Service: Instant Profit Booster Session  Phone/Online instructor-led session includes a highly-motivated session pertaining to the monthly topics listed in the third column. Easily implement proven tips.
 
Schedule
Online Course Name
Description and Topics

Get proven tips each Wednesday at 3:00PM EST

 

This instructor-led highly charged phone/online session is 30 minutes

Register 1 attendee for the noted fees and register up to 48 hours before any Wednesday at 2:30PM EST

 

Attendees shall have access to the internet and/or to a phone

Instant Profit Booster Session
(See monthly topics noted in the right-hand corner)

 

$99 for 45 Minutes

Click the “Add to Cart” to register. At checkout, state in the Special Instructions your email address and phone number

Monthly Topic (The Topic Changes the 1st of Each Month)



Call or email us for new updated topics


2. Online Service: Training Tips and Strategies
 
Phone/Online instructor-led session includes in-the-moment advice, training tips, and open discussion pertaining to the topics listed in the third column. 

 
Schedule
Online Course Name
Description and Topics

This instructor-led phone/online session is available for both 1 and 2 hours

 

For your convenience, choose your own dates/times

Register up to 3 attendees for the noted fees

 

Attendees shall have access to the internet or phone

Training Tips and Professional Advice
(See sample topics noted in the right-hand corner)

 

$150 for 1 Hour


$250 for 2 Hours

Ask about package deals for multiple weekly and monthly hourly services

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # and 3) Two requested dates with times

Sample Topics/Subject Matter (Choose from the below or select your own)

-Strategies to increase sales
-Ways to reduce turnover
-Operations & personnel performance assessments
-Turnaround strategies
-Project management of new restaurant startups with task lists
-Employing structure & systems
-Accountability of team performance
-Strategic planning, integrating a thriving culture & setting actionable goals
-Create a proactive, systematic dining room
-Design a master training program
-People performance process
-Employment life cycle
-Open discussion with questions and answers
-And much more!


3. Online Service: 11 Online Courses Small group size, Instructor-led PowerPoint, Hands-on and interactive, 2-3 exercises, 2-3 handouts, applying the concepts/tools, In depth learning, In the moment questions and answers, and dialogue exchange between facilitator and learner with assessment of learning curve.
 
Schedule
Online Course Name
Description and Topics

Online Session 1

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

The Art of People Management

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

Learn…
-The People Performance Process, the eight key components supercharging team performance
-Bases are Loaded management principle
-Internal and external customer
-Mistakes calculating to lost customers
-The 3 essential core roles of successful managers
-The right percentage of time to invest in people compared to tasks
-And more

Online Session 2

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

Create a Thriving, Growth-Oriented Culture

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

Learn…
-The importance of establishing a solid culture to achieve top performance from staff and repeat business to drive profit
-How to create actionable philosophies, core values, and mottos to drive your culture.
-The five types of cultures and proven strategies to successfully employ a thriving culture

-How to identify your culture and role models

-How to support your culture on a daily basis to achieve your goals

-And more

Online Session 3

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

7-P Success Standards

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

 Learn…
-7 core elements to success with each element starting with an “P”
-The importance of creating standards that are measurable and quantifiable
-How to employ the created standards to achieve accountability by your team

-How to drive the standards company-wide to achieve success

-How to break down tasks to small chunks to pinpoint areas of responsibility

-And more

Online Session 4

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

Motivate to Drive
Top Team Performance

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

Learn…
-Why motivation is a key leadership skill to successfully manage teams
-That money is not the motivator for many people
-How each team member is unique and each individual has specific reasons that inspire them to perform
-How to identify the 30+ motivators and recognize which apply to a particular team member
-The importance of establishing profiles for each team member and correctly identify their motivators
-How to satisfy your team’s motivators with aligning them with your company goals
-The importance if delivering immediate rewards and recognition to an accomplished team member
-And more

Online Session 5

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

People Performance Management System

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

Learn…
-How to quantify team member performance using a proven numerical system
-Instructions and guidance of how the system works and FAQ
-Two distinct kinds of performance categories to rate and quantify
-The internal and external barriers of non performance
-The most common 35+ performance areas
-How to track high, average, and low performers on an ongoing basis
-How to apply the system with assessing your own team members’ performance levels and calculate their true value to your company
-And more

Online Session 6

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

Become an Expert Coach (Conducting one-on-one employee coaching of performance issues)

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

Learn…
-How to identify low, average, and high performers

-How to prepare for a one-on-one coaching session
-How to master the 12-step proven coaching process
-Partnering words that build energized teams
-How to avoid defensive words that create barriers
-How to apply (through role playing the 12 steps) actual performance issues occurring in your company

-And more

Online Session 7

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

Doing Up the Dining Room

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

Learn...

-Why being a proactive, expert dining room manager is essential
-The 20 job roles of the multi-tasking dining room manager
-The multi-functional role of the dining room manager and all the moving parts
-The core characteristics of the dining room manager
-How to adopt the People Performance Process, a key to successfully managing people
-Opening, ongoing, and closing tasks and the key role they play in organization

-And more

Online Session 8

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

Extraordinary Customer Service 

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

Learn…

-The difference between people and products in  providing guest service
-The Lifetime Value of one guest and the importance of guest loyalty
-Learn how a turn a simple guest contact into a powerful guest connection
-How varying guest perceptions, makeup of each guest/party, and the reason for their visit, determines how to fulfill each guest’s unique need.
-The components that make up the Positive You

-And more

Online Session 9

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

Service Recovery Techniques for Handling Complaints

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in the Special Instructions 1) Email Address 2) Ph # 3) Two requested dates with times

Learn…

-How to take a complaint professionally, not personally
-The power behind an immediate apology, which 50% of service providers fall short to deliver
-The seven-step recovery process that takes the fear out of complaint handling

-How to practice results-oriented dialogue and learn key words and phrases to calm upset guests-instantly

-How professional turning around a complaint generates more positive word-of-mouth than delivering great service the first time

-And more

Online Session 10

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

Communication and Dialogue (Amongst Guests) 

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in Special Instructions 1) Email  Address 2) Ph. # 3) Two requested dates with times

Learn…
-How to master effective verbal communication techniques and use positive “partnering” words when relating to guests

-How to identify key positive and negative nonverbal gestures, mannerisms, and body language that speak volumes
-How to adopt positive listening skills
-How to identify the four main guest personality types

-How to Style-Flex when relating to different guest’s personalities to win over each style

-And more

Online Session 11

 

This instructor-led session is 2.5 hours in length with break

 

For your convenience, choose your own dates & times

 

Attendees shall have access to a computer, internet, printer (to print emailed handouts and exercises)

 

Communication and Dialogue (Amongst Staff)

 

Register up to 6 people to attend for a total fee of $650 per course

 

$650

 

Ask about package deals for groups over 5 attendees and multiple courses

 

At checkout, state in Special Instructions 1) Email Address  2) Ph. #  3) Two requested dates with times

Learn…
-How to master effective verbal communication techniques and use positive “team” words when relating with staff

-How to identify key positive and negative nonverbal gestures, mannerisms, and body language that speak volumes
-How to adopt positive listening skills
-How to identify the four main personality types of your staff

-How to Style-Flex when relating to different staff personalities to win over your team

-And more


More online training for new restaurant operators and startups

 

Why our proven training is different—How we get results
 

Includes: Instructor-led facilitation, presentation of a PowerPoint, instruction, and materials 

 

Online Training Courses: Attend the set daily courses listed above or select your own date/time. 

Investment: $650 per session. Groups and multiple sessions receive discounts. All attendees can be located at different locations or in the same room. Any of our online courses can be taught in a train-the-trainer format where we teach your trainer or manager our proven training programs so you can teach them in-house to your team.  

Restaurant Training Programs

 

Email or call us at 800-385-7827 for more information, group pricing, and mulitiple session rates.

 

CALL TODAY
1-800-385-STAR (7827)
contact-us@five-startraining.com