Employees
Skill-Building Seminars for Employees
Quality Guest Service & Teamwork - Giving the Guest the Best
In the hospitality industry, “customers” are referred to as our "guests". We are now offering both
hospitality “Guest Service” seminars and “Customer Service” seminars geared to all industries.
Quality Guest Service & Teamwork - Giving the Guest the Best
Learn what it takes to create loyal guests and deliver an extraordinary experience
Discover the true meaning of hospitality and your role in our company
Find out the Lifetime Value of one guest
Understand the meaning of perception and how each guest’s perception varies
Learn the 7’Ps and the mission for success
Discover how teamwork plays a key role in delivering the guest an extraordinary experience
Learn the 5/10 Rule
Master effective communication techniques used amongst managers, coworkers and guests
Recognize verbal and non-verbal body language displayed by our guests
Understand the importance of building bonds to create loyalty
Understand the four main personality types when relating to different personalities
Learn service recovery techniques:
-Be solution-oriented and view the guest’s complaints in a positive light
-Learn how to take a complaint professionally, not personally
-Master the seven steps to recover complaints on-the-spot
-Practice positive dialogue and learn key words and phrases to calm upset guests
-Find out the power behind an immediate apology
-Listen to scripted scenarios and learn proven measures to successfully resolve a situation
Selling Skills - Sizzle Your Sales
Selling Skills - Sizzle Your Sales
Define the art of selling and why selling is an ongoing process
Learn how effective selling benefits managers, team members, and guests
Discover how easy it is to add excitement to the selling process with minimum effort
Compare a sales person's and an order taker's tips and see how the sales person earns thousands more a year
Understand that effective selling involves the complete knowledge of the menu/specials
Discover how suggestions complement and enhance the guests' dining experience while encouraging repeat business and increased tips
Properly assess your guests and discover key sales opportunities
Learn various selling techniques and check-building ideas
Understand the importance of selling your favorites
Discover the selling steps and various key selling approaches
Understand the do's and don'ts of selling
Learn 100 key descriptive words and phrases that will tempt guests' taste buds
Discover the 2-S suggestive technique
Master the art of pairing up items and suggesting complements
Learn how to vary techniques by using a variety of suggested phrases and opening introductions
Discover how to recognize the decided vs. the undecided guest
Practice various verbal techniques using descriptive words and key selling benefits
Conduct the selling process by role-playing and using common scenarios
Table Service Techniques - Turning "On" the Table Service
Table Service Techniques - Turning "On" the Table Service
Learn how to deliver superior guest service by:
- Possessing a positive attitude and image
- Preparing yourself and your station for your guests
- Performing table setup and preparation duties
- Being prepared with the key tools of the trade
- Practicing teamwork
- Consolidating your station
- Performing the proper table maintenance
- Handling plate ware, silverware, and glassware correctly and sanitarily
- Recognizing your guests promptly
- Understanding the importance of opening, operating, and closing duties
- Presenting a powerful introduction
- Adjusting your style with the style of the guest
- Being visible to your guests and anticipating their needs
- Using the proper rules of service
- Taking orders, delivering food/drinks and removing tableware
- Mastering the pivot/focal point system to ensure proper food delivery
Learning the complete steps of table service:
- The greet
- Beverage (alcohol-if applicable)
- Appetizer
- Entrée
- Dessert/after dinner beverages
- Payment
- Closing procedures
Host/Hostess Training - First Impressions at their Best
Host/Hostess Training - First Impressions at their Best
Learn the importance of a memorable first and last impression
Understand the two main job functions of the Host/Hostess: Coordinator and Seater
Discover the importance of promptly greeting and bidding guests' farewell
Follow the proper telephone answering technique
Understand the opening, operating, and closing duties
Discover how to handle special types of guests
Professionally handle guests' special requests
Understand the proper knowledge required to effectively perform your job
Learn how to pitch in as a team to achieve the restaurant goals
Master complaint recovery procedures
Learn how to properly and efficiently:
- Record guests' names
- Establish accurate wait times
- Professionally notify parties when their tables is available
- Seat guests at their assigned table
- Coordinate the seating process and track available tables
- Control and monitor the seating process
Train-the-Trainer - Mentoring for Success
Train-the-Trainer - Mentoring for Success
Define training and understand why it is an ongoing process
Learn how training benefits managers, team members, and guests
Discover why trainers are vital role models
Master the performance building blocks and learn how they are the foundation to achieve peak performance
Learn key training tips and guidelines
Understand learning fundamentals and the tools needed for effective learning
Learn the performance categories for different types of learners
Measure training using a quantitative approach
Master the Six Training Steps
Adopt positive communication and effective dialogue techniques:
- Verbal language
- Nonverbal language
Discover learning distractions and barriers
Adopt positive listening skills
Understand the four main personality styles
Master learning styles
- Visual
- Auditory
- Kinesthetic/Tactile
Participate in hands-on learning demonstrations using common scenarios
Click here to read our success stories
Pricing for Your Investment:
At your request, we will be happy to provide you with a proposal that includes pricing for your seminar package. Pricing will vary according to the total amount of services purchased (we offer 20 services), number of learners, number of seminar topics, frequency of seminars, length of seminars, type of seminars (I.e. hourly staff, management, executive) and similar. Please call us at 800-385-7827 for pricing details.
Our seminars are proven to yield a high return on investment. If you would like to learn more, while on the phone, we will show you our proven concepts and learning techniques that boost sales and slash turnover. Also, discover realistic profit objectives that are achievable for your business.
Manuals and other training products are sold at trade shows throughout the US and internationally to top restaurant chains and Fortune 500 companies
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