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Hold initial meetings & provide consult for the entire new restaurant opening process. Some duties include: establish game plans, punch lists & systems. Incorporate a master Timeline/Task list (200 tasks) to stay focused on priorities
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Implement a structured train-the-trainer program
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Coordinate, schedule, & prepare invitations for all invited guests with specific dining times for role-play trial/mock runs
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Implement a comprehensive structure for the opening training program, including off-the-shelf & any custom written materials
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Oversee the train-the-trainer opening team process including, selecting, interviewing, training, scheduling, coordinating, & overseeing the responsibilities of the trainers
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Perform various assessments of staff, managers, mock/trial runs, & overall restaurant operations to include the development of all assessments
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Determine the opening team of managers and/or staff & assign people to opening tasks while maximizing productivity & streamlining efficiency & time management
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Facilitate ongoing meetings while monitoring the completion of tasks listed on the Opening Timeline/Tasklist
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Conduct ongoing meetings & consult to monitor systems & maintain opening timelines, task lists, & schedules
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Oversee & direct the opening team throughout the entire restaurant opening process
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Facilitate 5-10 seminars & skill-building workshops for all staff & management (i.e POS, train-the-trainer, orientation, server training, welcome rally-kick-off program etc.)
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Coordinate teams & prepare for opening day following standard preparation task lists
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Determine the new hire staffing levels & training budgets for each department based on the specific size & type restaurant
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Coordinate travel & hotel accommodations for the opening team if opening is out-of-town
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Staff & position opening team members in the various departments/areas & indentify their responsibilities
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Assist in the interviewing & hiring for all levels of staff
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Provide both custom & off the shelf opening materials (i.e. systems, forms, checklists, task lists, templates, manuals etc.)
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Utilize time management to maximize the time, productivity, & workflow streamlining of the training & organizational process
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Create new hire training schedules & coordinate seminar agendas for all positions
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Oversee & coordinate the administration of the testing, grading, & uniform issue to include the development of tests & grading procedures
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Perform continued consulting & assist in the execution of a successful opening & ongoing operations while performing multi-tasks functions
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Coordinate the entire training all-staff seminar registration process including the implementation of an organized, written system with registration forms
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Coordinate & schedule trainers, speakers, new hires, & invited guests for trial/mock runs
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Oversee & direct opening day to the public
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Oversee & guide new hires throughout the entire training process including onboarding
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Structure, coordinate, & oversee trial/mock runs where teams role play service reps & their family/friends & invited guests dine in a simulated environment, similar to paying customers
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Oversee & direct the days following opening day to the public
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